Shipping Policy

We Proudly Ship With: 

 

 

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock most products will ship within 1-3 business days from the date of your order. "James R. Moder" products will ship after one week. James R. Moders "Austria" collection uses refined crystals which must be put together by hand and will ship after 5-10 business days. Average shipping time is between 5-10 days of placing the order but can vary depending on the supplier. We offer free shipping to the contiguous United States, any other U.S locations will have to pay for shipping and will be sent a new invoice via email with shipping rates included after the order is received. We do not offer international shipping. If you are located internationally and wish to buy from us we can ship anywhere in the United States and you will have to arrange a freight forwarding pickup on your own. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within a few business days of your order, feel free to follow up with us at orders@luminarydecor.com