Frequently Asked Questions

How long are shipping times?

If your order is in stock most products will ship within 1-3 business days from the date of your order. "James R. Moder" products will ship after one week. Your order will arrive within 5-10 days after placing an order. "James R. Moder" products will arrive within 2-3 weeks.

How long do I have to make a return?

All damages and returns must be filed within 30 days of the delivery date. Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.

Do you ship outside the United States?

We offer free shipping to the contiguous United States, any other U.S locations will have to pay for shipping and will be sent a new invoice via email with shipping rates included after the order is received. We do not offer international shipping. If you are located internationally and wish to buy from us we can ship anywhere in the United States and you will have to arrange a freight forwarding pickup on your own. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.

Do you supply parts for items?

We only supply parts to people who have previously purchased our products, and you (the buyer) will be responsible for the shipping charges for those parts. Free shipping only extends to the original purchase.

Do you have warranties for your products?

Yes. We have warranties for our products. Most warranties range up to 1 year to the date of purchase but it varies by supplier. If your item is defective or broken after installment, make sure to email us at returns@luminarydecor.com. We will file a claim on your behalf. Warranties are not the same as damaged products upon delivery. Damages upon delivery have up to 30 days to make a claim